Shipping and returns
Find everything about our delivery times and return information here.
Free shipping and returns on orders over €99,-
Maximum 3 to 5 working days, often faster!
1 year warranty on all products.
Warranty
Despite the fact that we only offer high-quality materials, it can happen that the product becomes defective through no fault of your own. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
We offer a 2-year warranty on NLG products, the warranty on other products is usually 12 months. Warranty conditions are usually stated on the article pages and in the documents enclosed in the product packaging.
You can claim the warranty by sending a description of the defect including photos to info@ropetech.nl. We try to complete a warranty request as quickly as possible but no later than within 30 days.
Delivery times
We try to offer ordered products to our shipping partner PostNL as soon as possible. You can choose to have your order delivered to your home or to pick it up at a PostNL collection point. If the delivery person does not find anyone at home, the package will be delivered to the neighbors or taken to the nearest collection point. Despite good experiences with PostNL, it may happen that the delivery is not as you wish, in that case please contact us.
Delivery time
Most orders are shipped within 24 hours. The delivery time of our products is maximum 3 to 5 working days.
Postage costs
Orders over €99,- are shipped for free. For orders under €99,- we charge you €6.37 shipping costs within the Netherlands. For Belgium you pay €9.50 shipping costs. (mentioned amounts are exclusive of VAT) Shipping costs to other EU countries are calculated during checkout.
Return Policy
Still not satisfied with the product? Or is something else wrong?
Zerodrops.nl offers you a 30-day reflection period and free returns. Register your return via info@zerodrops.nl and you will receive a free return label. We will refund the order amount within 3 working days.
We ask you for the reason for return in order to improve our service. However, you have the right to revoke your order within 14 days after receipt without giving a reason. You are therefore not obliged to give a reason, but you help us to improve our service. If you use your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. We will provide a refund within 3 working days, provided that the product has been returned in good order.
If the product or packaging is damaged more than necessary to try the product, we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.
Do you want to exchange your product? That is no problem at all. You can contact info@zerodrops.nl for this. However, you will bear the costs for returning the product yourself.”
Our return address is:
ZeroDrops.nl
Hensenhof 1
3907JN Veenendaal
